When an old or new client walks into your office, is engagement or re-engagement really necessary? Do you need to create an atmosphere of engagement every time you see a client? Stephen Rollnick, co-author and founder of Motivational Interviewing, says that engagement is 20 percent of the conversation. If no engagement, no conversation. A number […]
A client makes an appointment to come see you due to drinking, depression, or some other desired change and through a brief conversation on the phone you think you know what their focus is. BUT is that really their focus? Is the topic they called about really what they truly want to change in their […]
When I’m talking to a professional about how to help their clients with conversations about change I frequently hear “I don’t know what questions to ask?” or “If I just knew how to ask the right questions I’m sure I would get more answers.” What if it’s NOT about the questions? We want our clients […]