empathetic reflections

March 15, 2020

Doing the Most Good in Social Distancing

Our world is rapidly changing, and people are feeling vulnerable, scarred and wondering about the future. What is the most good we can do in the little time that we have with clients, especially with the new social distancing? What happens between us and our clients will be something that will carry on for that […]

January 22, 2018

Empathy as Medicine

Research clearly indicates that the greatest predictor of why people change is empathy on the part of the professional. So how do we show empathy in a conversation to allow our clients to experience empathy versus just generating an empty chair of sympathy? How do we use empathetic reflections that allow our clients to know […]